Which two outcomes are key measures in health care delivery?

The key measures in health care delivery focus on the quality of care provided and the impact it has on patients. Patient satisfaction reflects how individuals perceive their experiences within the healthcare system, including the quality of interactions with healthcare providers, the facilities, and the overall care environment. High patient satisfaction is essential as it often correlates with better patient engagement and adherence to treatment plans.

Health outcomes measure the effectiveness of health care services, indicating the degree to which interventions improve patients' health status. These outcomes can include metrics such as recovery rates, disease management effectiveness, and overall improvements in health conditions.

Together, patient satisfaction and health outcomes provide a comprehensive view of the quality of healthcare delivery, making them vital metrics for assessing the efficiency and effectiveness of health services. In contrast, options such as cost savings or service volumes may relate to operational efficiency, but they do not directly measure the quality of patient care or experience.