What is the main responsibility of a case manager in health care?

The primary responsibility of a case manager in health care is coordinating patient care. This role involves overseeing the planning, implementation, and evaluation of care for patients, particularly those with complex health needs or chronic conditions. Case managers work to ensure that patients receive appropriate services, navigate the healthcare system effectively, and foster communication among different healthcare professionals involved in a patient's care.

They may assess patients' needs, develop care plans, facilitate referrals to specialists, and monitor patient progress throughout treatment. By coordinating these efforts, case managers help optimize patient outcomes, enhance overall care efficiency, and reduce the risk of fragmented services, ensuring that patients receive holistic and continuous support.

In contrast, performing surgical procedures, managing hospital billing, and conducting laboratory tests are specialized functions that fall outside the scope of a case manager's responsibilities, each requiring specific training and expertise.